2. User Obligations

Strict Compliance:

• Provide accurate, current, and complete information during registration.
• Use strong passwords (8+ characters, multi-factor authentication).
• Immediately report breaches to support@cruxhr.com.

Prohibited Activities:

Security Violations:

• Hacking, phishing, SQL injection, DDoS attacks, or reverse-engineering.
• Penalty: ₹10 Crore + damages under Sections 43, 66, and 66B of the IT Act, 2000.

IP Theft:

• Unauthorized use of code, algorithms, or branding.
• Penalty: ₹10 Crore + damages under Sections 43, 66, and 66B of the IT Act, 2000.

Illegal Content

• Uploading fake HR/financial data or discriminatory job postings.
• Penalty: Account termination + ₹5 Crore fine under IT Rules, 2021.

3. Intellectual Property (IP)

Ownership:

• All code, AI models, UI/UX designs, and content are exclusively owned by CruX HR.
• Users grant CruX HR a perpetual, royalty-free license to anonymized data for AI training.

Enforcement

• Reverse-engineering or scraping APIs incurs ₹10 Crore + punitive damages.
• Injunctions: Immediate court orders under Section 14 of the Specific Relief Act, 1963.

4. Payment & Refunds

Non-Negotiable Fees:

• Subscriptions auto-renew unless cancelled 7 days before billing.
• No refunds except under Consumer Protection Act, 2019.

GST Compliance:

• 18% GST applies; invoices reflect Indian tax laws.

5. Service Disclaimers

No Warranties:

• Platform provided “as-is”. CruX HR disclaims accuracy, uptime, or fitness for purpose.
• AI Limitations: Recruitment/HRMS predictions are probabilistic, not guarantees.

Third-Party Risks:

• CruX HR is not liable for breaches by payment gateways (Razorpay) or cloud providers (AWS).

6. Liability Limitations

Cap on Damages:

• Liability limited to ₹1 lakh or 1 month subscription fees, whichever is lower.
• Excludes willful misconduct or gross negligence by CruX HR.

Force Majeure:

• Not liable for outages due to cyberwarfare, pandemics, or government actions.

7. Data Protection

DPDPA, 2023 Compliance:

• Data encrypted (AES-512) and stored in AWS Mumbai.
• Breach notification within 72 hours to CERT-In and users.

User Consent:

• By using the Platform, you consent to data practices in our Privacy Policy.

8. Dispute Resolution

Mandatory Arbitration:

• Disputes resolved under Arbitration and Conciliation Act, 1996 (venue: Bengaluru).
• No class actions permitted.

Governing Law:

• Indian law; exclusive jurisdiction in Bengaluru courts.

9. Amendments

• Changes effective immediately upon posting. Continued use = acceptance.
• Material changes (e.g., fees, data use) notified via email + in-app alerts.

10. Indemnification

• You agree to indemnify, defend, and hold harmless CruX HR against:
• Third-party claims from your breach of these Terms.
• Legal fees, fines, or reputational harm due to your actions.

11. Severability

• If any clause is unenforceable, the rest remain binding.

12. Grievance Redressal

Grievance Officer:

Name: Sheikh MD Kounain

Email: support@cruxhr.com

Address: Bangalore, Karnataka, India

Response Time:  48 hours for legal/security issues.